Hello DS1771,
I'm sorry to hear that you're experiencing issues with your Nest app and thermostat control. This can be frustrating, but there are a few troubleshooting steps you can try to resolve the issue:
- Ensure that your mobile device and the thermostat are connected to the internet. A stable internet connection is crucial for the app to communicate with the thermostat.
- Make sure you have the latest version of the Nest app installed on your device. Updates often include bug fixes and improvements that could address the problem you're facing
- Close the Nest app completely, and then reopen it. Sometimes, restarting the app can help refresh the connection and resolve temporary glitches
- Try restarting your Nest Thermostat by going to the device settings. Turn it off, wait for a minute, and then turn it back on. This can often solve minor connectivity issues.
- Verify that the thermostat itself is not in an unusual state. Ensure it is set to the correct mode (heat/cool) and that the desired temperature settings are as intended.
- If the issue persists, you may need to unlink and then reconnect your thermostat in the Nest app. Follow these steps:
- Remove the thermostat in the Nest app.
- Go to the thermostat's Reset settings.
- Select Account Connection and then reset to confirm.
- Reconnect it back to the Wi-Fi network and proceed by adding it to the app.
Let me know if you need more help.
Best regards,
Mark
