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logging into account

cmoex21
Community Member

Bought a home recently that was already equiped with a Nest thermostat.  We cannot log in or create a log in on our phones because we don't have the previous owners information to be able to change it to ours.  How can we fix this?

1 REPLY 1

johnCNA
Bronze
Bronze

You'll need to contact Google Support to have them resolve this.

https://support.google.com/googlenest/gethelp