low Vin voltage reading of 15.89V

[icyr]

I have had issues with this nest since i bought it last week  with keeping it charged

I have charged it for a few hours and even overnight and by the end of the day it is offline and showing low battery

I put a Google  C wire  adapter on the furnace .

My battery reads 3.688 v   Voc 35.59  Vin is only 15.89V which seems very low 

What might be the fix . I am not very technical so be gentle 

.Icyr

[Markjosephp]

Hello icyr,

Thank you for taking the time to let us know about your inquiry. I'd be happy to take a look at this for you.

Could you please share with us a photo of how you installed your Nest Power Connector? Then, check and ensure that your Nest Thermostat's software is up-to-date. Disable the Network connection within 24 hours. Try restarting your thermostat by pressing and holding its screen until it shuts down. Lastly, inspect the power readouts and let us know if there are any changes.

Regards,
Mark

[Markjosephp]

Hey there,

I'm checking back in — how's it going? Have you tried monitoring your Nest Thermostat's behavior? Was there any progress?

Best,
Mark

[icyr]

Gave up on  the thermostat and sent it

back

[Markjosephp]

Hi icyr,

We're sad to see you go. We hope we can make it up to you in the future, and we'll take this as feedback. So I'm going to lock this thread for 24 hours. If you have any other concerns or questions, please feel free to create a new thread.

Thanks,
Mark