nest problem

[Gibsnest54]

I can no longer control my Nests from my phone- when I try to connect the nest says they already are connected to an account but I cannot use acct on phone- help

[Markjosephp]

Hello Gibsnest54,

I'm sorry to hear that you're experiencing issues with controlling your Nest devices from your phone. To help you troubleshoot, I recommend trying the following steps:

1. Logout and Login:
   1. Log out of your Nest account on the phone app.
   2. Log back in to ensure you are using the correct credentials.
2. Restart the Nest app.
   1. Close the Nest app completely and reopen it.
   2. Ensure that the app is up-to-date by checking for any available updates in your app store.
3. Check Internet Connection:
   1. Ensure that your phone has a stable internet connection.
   2. Check if the Nest devices are connected to the internet as well.
4. Clear App Cache (Android) or Data (iOS):
   1. For Android users, go to Settings > Apps > Nest > Storage > Clear Cache.
   2. For iOS users, go to Settings > Nest > Reset Nest Account.
5. Verify Nest Account:
   1. Log in to your Nest account on a computer to verify the account status. (https://goo.gle/2qjvVSU)
   2. Ensure that your Nest devices are properly associated with your account.

Remember to follow the specific steps for your phone's operating system and the Nest app version you are using. If all else fails, let me know so we can check for more options.

Best regards,
Mark