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nest thermostat W5 error

BradG
Community Member

A month or so ago nest thermostat lost wifi connection.  Presents W5 error.  Have tried all steps recommended for resolution with no success.  Found article online that indicates this is a known issue and that it may not be possible to resolve and I need to contact google tech support but the online support is a merry go round, you go through the prompts only to be redirected to the question tree where you first started.  Hope someone can help.  I must have remote access to the thermostat.  

1 ACCEPTED SOLUTION

BradG
Community Member

Was able to reach Google Nest and they're sending a replacement thermostat.  Thanks all

View solution in original post

5 REPLIES 5

Frustratedddd
Community Member

UK or USA

Paulmcn
Community Member

Uk

I don't know what number you rang, but Nest direct are easy.

Ring them and all you need is the Thermostat section choice 3

I have just tried it, and got through straight away. [12.12 Saturday]

BradG
Community Member

Was able to reach Google Nest and they're sending a replacement thermostat.  Thanks all

View solution in original post

GarrettDS
Community Specialist
Community Specialist

Hey folks,
It looks like we have come to a solution so I'm going to be locking this thread. If you have any other concerns or questions, please feel free to create a new thread.

Have a great day.
Garrett DS