nest user deceased need to remove account

[emaharg]

I recently purchased a property from a deceased estate.

The nest thermostat will not let me attach it to my nest because it says it is already linked to an account - in this case a person unknown, perhaps deceased.

Any clues how to remove that person from the nest so I can add my own account details?

[Frustratedddd]

Factory reset usually does the trick

[emaharg]

yes it did, thanks

[GarrettDS]

Hey folks,
It looks like we have come to a solution so I'm going to be locking this thread. If you have any other concerns or questions, please feel free to create a new thread.

Have a great day.
Garrett DS