next wiring

[charliebfla]

I have 6 wires, and 2 of them are:  24c blue and  red w2/0  What would be the best way for me to wire up my new thermostat.. I really do not want to blow it up??? thanks for your help

[johnCNA]

Did you take a photo and write down the wire colors -> letters on your old thermostat?  Most of the time, the letters match up exactly on both the old thermostat and Nest.

[charliebfla]

I called Google and my problem was hello I set up the wires properly on the thermostat on the home app it was not the same wiring diagram. Google was on the phone with me for 56 minutes the problem was resolved and they did an excellent job helping me out. The thermostat is working fine I am very happy with it and with the support team at Google for an outstanding job having patience with me

[MelbaDT]

Hey folks, 

Thanks for taking the time to chime in johnCNA. 

charliebfla, sorry for the late response but we're glad to hear that you've sorted it out with one of our support specialists over the phone. We're also happy that you're satisfied with your experience. Feel free to reach out again should you need anything else — we'll just be here. 

Best, 

Melba

[MelbaDT]

Hey folks, 

Since it's been awhile since this thread was last updated, I'll be closing it after 24 hrs. Feel free to start a new one should you have some questions in the future. 

Cheers, 

Melba