power connector

[DCR]

I have two nest thermostats. Two google nest power connectors were professionally installed, one for each thermostat, by hvac professional.

In thermostat settings the following message appears: “this thermostat will work with your system but needs a google nest power connector or c wire to avoid potential power issues in the future”.

However, under technical info in the device information it states “Power Connector: Connected”.

Why I’m I getting contradictory information ???

Additionally, I received the following alert for one of the thermostats: “thermostat isn’t getting consistent power, we recommend installing a google nest power connector”. Again, technical information shows the power connector as being connected.

Please help.

[Jhonleanmel]

Hi DCR,

Thanks for posting. I'd love to know more about this. Could you share a photo of your current thermostat's wiring?

Best,

Mel

[Jhonleanmel]

Hey DCR,

Checking back in should you still have some questions here. Let us know by replying to this thread.

Best,
Mel

[DCR]

I have two nest thermostats. Two google nest power connectors were professionally installed, one for each thermostat, by hvac professional.

In thermostat settings the following message appears: “this thermostat will work with your system but needs a google nest power connector or c wire to avoid potential power issues in the future”.

However, under technical info in the device information it states “Power Connector: Connected”.

Why I’m I getting contradictory information ???

Additionally, I received the following alert for one of the thermostats: “thermostat isn’t getting consistent power, we recommend installing a google nest power connector”. Again, technical information shows the power connector as being connected.

Please help.

[Jhonleanmel]

Hi DCR,

We’ve duplicated your thread to the main one here. You’ll receive all updates on this issue on the main thread and we recommend updating and checking this thread when needed.

Thanks,
Mel

[DCR]

the issues with the thermostats have not been resolved and i've received no help or guidance from google. i've come to the conclusion the product is unstable and not reliable. the only thing to do now is remove them and return for a refund. i'm extremely disappointed in google's lack of customer service.

[Jhonleanmel]

Hi DCR,

I'm sorry to hear that you're still having an issue with your Google Nest Wifi. We'd like to take a deeper look into this — could you fill out this form and let us know once you're done?

Thanks,
Mel

[Jhonleanmel]

Hey DCR, 

Checking back in — have you had the chance to fill out the form?

Best, 
Mel

[Jhonleanmel]

Hi DCR, 

I wanted to follow up and see if you are still in need of any help. If so, please fill out the form so we can help you further.

Best,
Mel

[Jhonleanmel]

Hi DCR,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,
Mel