12-17-2022 10:55 AM
heat pump won't stay on because the thermostat keeps turning itself off, ostensibly to charge, but turns on after only a minute or less, turns on the heat, then the thermostat turns itself off and the heat goes off. This has happened repeatedly this morning. Prior to this, I couldn't reconnect to the wifi despite many attempts. A friend advised me to take it off the base for a minute and then try to connect again. It still wouldn't reconnect but ran the heater fine until this morning. I think I just need a replacement thermostat (this was installed with a new HVAC system in May (6 months ago) and worked fine until I turned off the HVAC for several weeks because the weather was so perfect).
12-21-2022 10:47 AM
Hi rparker52,
Thanks for reaching out ― let's see what's going on.
Give these steps a try:
Keep us posted.
Best,
Mel
12-21-2022 11:25 AM
I did that. I finally spoke to a google nest tech person who told me to plug the thermostat into a usb charger and charge for an hour. I did that and the thermostat worked fine until this morning when it was, again, out of power. An installer is coming tomorrow to make sure sufficient power is getting to the thermostat. In addition, if that person can't get the thermostat to reconnect to the wifi (it hasn't connected since Sept or Aug), I'll have them provide me with a replacement. Thanks for your response.
12-22-2022 09:19 AM
Hi rparker52,
Thanks for letting us know. Take your time, I'll be waiting for your update.
Best,
Mel
12-25-2022 11:40 AM
Hello folks,
I wanted to ensure that everything is covered here.
Thanks for helping, Mel.
@rparker52, I'm checking back in — how's it going with your thermostat? Still need our help? Let us know so we can assist you right away.
Regards,
Mark
12-27-2022 01:06 PM
Hello rparker52,
I'm checking in to make sure that you've seen our response. If you have any further questions or concerns, please let us know before we lock this thread in 24 hours.
Thanks,
Mark