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S-pattni
Community Member

I have been trying to add the devices since last week without any success. i need to add 15 devices and control the thermostats, but the web browser is not letting me do this. i was told by the help desk that it can be done.

also i cant change the temperature on the thermostat  i mean the highest stays where it want to i would like to set the temperature between 18 and 22 C 

3 REPLIES 3

Ryan_G
Community Specialist
Community Specialist

Hi S-pattni,

 

Thanks for reaching out here in the Google Nest Community.

We're sorry to hear about what's happening and we'd like to try some steps here to help you further.


I'd like to further look into this by checking a couple of things. Which Nest Thermostat are you using? Do you have it connected to the Google Home app or Nest app? When setting up Google Nest devices, we'll need to use the Google Home app and log in using your Gmail account.

 

Check out this link for further information.

 

Let me know how it goes by replying to this thread.

 

Regards,

Ryan

MelbaDT
Community Specialist
Community Specialist

Hey there, 

 

How's it going? Still need our help? If you do, please provide the answers to Ryan's questions above so we could keep the ball  rolling. 

 

Best, 

Melba

JenniferV
Community Specialist
Community Specialist

Hello S-pattni,

 

It's us again. We haven't heard from you in a while so we’ll be locking this thread if there’s no update within 24 hours. If you still need help, please feel free to start a new thread and we'll be happy to help.


Thanks for the help here, Ryan and Melba.

 

Regards,

Jennifer