where is my replacement thermostat

[BillJr]

I submitted the necessary paper work on Oct 24 and even let them charge my cc until they receive the unit back

was told 10 days where is it

[zoeuvre]

Hi BillJr, 

Yikes! Let's see what's going on. Are you located in North America or Europe? What type of Nest Thermostat do you have? And were you given the tracking information for the replacement? If so, what does it show there?

I'll look forward to your response. 

Best,

Zoe 

[BillJr]

For the safety of our community members, this post was edited to remove personally identifiable information.

###############

BPUH6X

THESE ARE THE NUMBERS ON MY UNIT

I AM IN USA

I NEVER RECEIVED A TRACKING NUMBER

I SPOKE TO THE PERSON ON THE PHONE LAST TIME HE TOOK MY CREDIT CARD INFO EVEN 

[Lance_L]

Hey everyone,

@BillJr, help’s here! I’m sorry to hear that you haven’t gotten any updates on the replacement. I’d like to dig deeper into this.I need additional information from you that would be best shared privately. I’m sharing a link to a form for you to fill out so we can look into this further. This form is only meant for you to use, so let me know once you’re done.

Thanks for the help, Zoe.

Regards,

Lance

[Markjosephp]

Hello again,

We haven’t seen your form submission come through - were you able to access it alright? Let us know if you’re running into trouble or still need our help!

Best regards,

Mark