2.4 GHz Devices frequently going offline

[BBallard]

Has anyone else experienced devices connected to the Nest Pro WiFi frequently disconnecting àfter the 1.63.324946 upgrade? 160 MHz is disabled as is WPA3. I didn't see this until the upgrade. It seems the devices that are disconnecting are the ones only able to connect at 2.4 GHz.

[BBallard]

More information on the set up. The ISP router is in bridged mode, IPv6 is disabled at the Nest Pro, and I am using 8.8.8.8 and 8.8.4.4 as DNS. When the 2.4 GHz Devices disconnect, I cycle power on the Nest Pro and they will come back online for a brief period.

[Thespore]

Pretty similar setup here but no isp router and do have IPv6 on. Right after update I had issue with some smart outside plugs that were 2.4 only. I deleted from their respective apps (Geeni in this case) and re-added. That was over a week ago and no issue since and overall no disconnects either. Don't know how re-adding could help but in my case it did /shrug

[BBallard]

Thank you Thespore. I have tried removing some of the devices and adding them back in, but the devices are still intermittently dropping.

[AbigailF]

Hey BBallard,

Thanks for posting — let's see what's going on. 

A few questions: are you using a modem/router combo from your Internet Service Provider (ISP)? How many devices are dropping from the network? Also, do you have any paused devices? 

Give these steps a try:

If you're using a modem/router combo, set that to bridge mode to avoid double NAT issues.
Make sure that there is minimal to no interference (concrete, bulletproof glass, metal, mirror, etc.) and the points are no more than two rooms apart.
Remove any special characters in your network name and password.
Unplug the power from your Nest Wifi Pro devices for 2 minutes.
If the issue persists, try factory resetting your network.

Let us know how it goes.

Thanks for the help, Thespore.

Best,
Abi

[AbigailF]

Hi folks,

Chiming in to see if you still need assistance with this. Hope the previous post helped. Let us know if you have additional questions ― we'd love to help.

Regards,
Abi

[AbigailF]

Hey everyone,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Cheers, 
Abi