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2.4 devices have stopped working

Jdock
Community Member

It seems like my 2.4 devices have stopped working and I can’t get them to connect anymore. Roku premier and some smart lights. Did an update screw this up?  Could a setting somewhere have done this?

5 REPLIES 5

Jdock
Community Member

Sorry this is actually a google nest wifi

Jeff
Community Specialist
Community Specialist

Hey, Jdock.

Sorry about the issues you're having with disconnected devices. That sounds frustrating and confusing to have going on. Let's see what we can do to work it out for you.

So are all your 2.4GHz devices failing to connect, or is it only some? The way the Nest WiFi system works, both 2.4GHz and 5GHz devices should connect normally as it's a dual band network. Have you tried restarting your network to see if that clears up the issue? If not, give that a try first and if things are still not connecting, please come back and let me know.

Thanks.

Jeff
Community Specialist
Community Specialist

Hi, Jdock.
I just wanted to check in real fast to see if you saw my reply and to find out if you still needed any help on this. If you're still needing assistance, please just let me know and I'll be happy to continue helping.
Thanks.

Jeff
Community Specialist
Community Specialist

Hi, everyone.
As we haven't had any activity here recently I'm going to go ahead and close the thread. If you have more to add, feel free to start a new discussion.
Thanks

Ab826
Community Member

I just bought the mesh wifi system, trying to set it up for the first time, everything is correct. When I scan the QR code all I get is a cannot connect message. Could this be my issue as well?