10-29-2021 08:11 AM
i am using the correct password and one of the mesh wifi unit is located at the base of the tv
the password is simply not accepted; all other devices have connected with no problems
please advise
10-29-2021 11:32 AM
Hello @andrewcamarillo
It's hard to know for sure what's going on here. But, I can suggest a couple things to try. First, as strange as it may sound, it is possible to have problems by being too close to the access point. I would have it at least three feet away from the TV if possible.
Second, instead of relying on WiFi, since the devices are close to each other, consider connecting the TV directly to the Google WiFi unit via a short Ethernet cable instead of trying to use WiFi at all. You won't need to worry about the WiFi password in that case, and it should be more efficient.
Other than that, I can only suggest changing the WiFi password to something simpler. Maybe bring up a guest WiFi network in Google WiFi with a simpler password and see if you can get the TV connected to that. That way you won't have to reconfigure anything else on your network while you test. If that works, you may need to change the WiFi password on your main (non-guest) network (or use Ethernet to bypass the issue entirely).
11-02-2021 02:27 PM
Hi, andrewcamarillo.
I just wanted to jump in real fast to see if you saw MichaelP's reply and to see if you still needed some help on this or if you were able to get it sorted out. If you are still needing some help, just let us know and we'll be happy to continue helping.
Thanks.
11-03-2021 03:27 PM
Hi, everyone.
As we haven't had any activity here recently I'm going to go ahead and close the thread. If you have more to add, feel free to start a new discussion.
Thanks