2nd Google Nest Wifi Router wont stay WIRED.

[JeremyK21]

i have 2x wifi nest routers (main router to modem) (2nd to a far away room in my apartment, wired with LAN cable directly to the main router). I also have 3x nest points.

1yr+ without any problems but started 2 weeks ago, the 2nd router decided that it wants to be connected WIRELESSly rather than WIRED.

In its WIRED state: the wifi signal from it is very good and my devices can connect to it

in its WIRELESS state: the wifi signal is poor (I suspect its from the Point 2x rooms away) and my devices cant connect to it, poor quality signal.

all these will occurs while the Home App says Great Connection for this 2nd router.

I've tried factory resetting every single nest device, switching the two routers position (as main router and 2nd router), LAN cables are all good (tested and checked).

I've come down to suspecting that something in the nest software / firmware decides that WIRELESS is preferred vs WIRED, although it make the wifi useless.

I've contacted Google Support but no one seems to be able to solve this problem.

can anyone else help?

Anyone else have similar problem that surfaced 1-2 weeks ago?

[moralesvicente]

Hello JeremyK21, 

Thank you so much for posting in this community. I’m sorry to know that your Nest Google isn’t connecting as it should. So don't worry. It’s a pleasure to assist you. 

To provide you with accurate information, please help me out by answering the following questions: 

• What LED light color do you see on your device after setting it up?
• Do you see an error code on the Google Home app? 

Any additional details you can provide will be helpful to assist you.

Best regards,

Daniel

[Paulharris70]

Same problem with the mesh pucks

[nerys]

Hi Paulharris70,

Thanks for posting in the community!

I'm so sorry to hear that you're experiencing the same connection situation with your puck. Don't worry; I'm here to help! Just to get started, I'd like to confirm some information with you. Can you please help me answer the next questions?

• Can you please specify the exact model of your devices (Nest WiFi Pro, Nest WiFi, Google WiFi)?
• What color LED light is currently on your device?
• Are you seeing any error codes in the Google Home app?
• Can you please describe your mesh network setup in more detail?

In the meantime, if you have more questions for me, feel free to reply to this post. I'll be happy to assist further!

Best regards,

Nery.

[Paulharris70]

After many factory re-sets of the individual mesh point, I restarted my entire network, and that fixed the issue, it went to a wired connection

[JeremyK21]

did it stay WIRED?

mine will stay WIRED for a few hours. then goes and become WIRELESS, causing the same connection issues.

All the best to you 🙂

[nerys]

Hi Paulharris70,

Thanks for your reply!

Great news! I'm happy to hear that your Google Nest point is now functioning as a wired point.

I'll be here for anything else you may need. Feel free to reply to this post if you have any other questions. I'll be happy to assist further!

Best regards,

Nery.

[JeremyK21]

Been a couple of weeks with Google Support
Doing whatever they have asked me to do and got kinda tired of needing to repeat my info / story again and again.

I've bought a couple of TP-Link BE85, set them up and all problems solved. 

Bye bye my Google Nest Routers.
Still using the Nest Points and google speakers.....

[nerys]

Hi JeremyK21,

Thank you for responding and updating!

I understand your frustration with the troubleshooting process. I appreciate your patience and persistence in trying to resolve this situation.

I'm glad to hear that the TP-Link BE85 routers have successfully resolved your connectivity. We're always working to improve our support process, and your feedback is invaluable to us. Please fill out this feedback form to help us implement what you need.

I'll be here for anything else you may need. Feel free to reply to this post if you have any other questions. I'll be happy to assist further!

Best regards,

Nery.

[JeremyK21]

Aim to make the Google Home app work properly
- fast / immediate updates for the connection status. Many other brands can do that. Why not google's ?

- allow users to select backhaul: wired vs wireless

[nerys]

Hi JeremyK21,

Thank you again for your valuable feedback!

I appreciate you taking the time to share your thoughts.

If you have any more ideas or suggestions, please feel free to fill out this feedback form. Your input helps us make our products and services better.

In the meantime, if you have more questions for me, feel free to reply to this post. I'll be happy to assist further!

Best regards,

Nery.