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Access google wifi with a new account

Vitorio
Community Member

I closed a google account that was used to set up my google wifi and a point. Now I do not see my router and the point in the Google Home app. Is there a way to factory reset it without Home app so I would be able to set it up with another account?

Thank you

3 Recommended AnswerS

olavrb
Platinum Product Expert
Platinum Product Expert

You can leave the power cable connected to the modem, and the ethernet cable going from the modem to the primary Nest Wifi unit can be either connected or disconnected, I think.


I don't work for Google.

View Recommended Answer in original post

olavrb
Platinum Product Expert
Platinum Product Expert

No worries. 🙂

The point must be factory reset too, then added to the new network after the first/primary Nest Wifi unit has been set up.


I don't work for Google.

View Recommended Answer in original post

15 REPLIES 15

olavrb
Platinum Product Expert
Platinum Product Expert

Yes, factory reset can be done using the physical button. Described here:


I don't work for Google.

Vitorio
Community Member

And also do I need to unplug the modem cable before resetting the router and the point . Thank you

olavrb
Platinum Product Expert
Platinum Product Expert

You can leave the power cable connected to the modem, and the ethernet cable going from the modem to the primary Nest Wifi unit can be either connected or disconnected, I think.


I don't work for Google.

Vitorio
Community Member

Thanks a lot for being so patient with me. One more question. What about the google point?

Does it need to be restored separately? Does it need to remain plugged during router' restore?

olavrb
Platinum Product Expert
Platinum Product Expert

No worries. 🙂

The point must be factory reset too, then added to the new network after the first/primary Nest Wifi unit has been set up.


I don't work for Google.

Vitorio
Community Member

Thank you

Vitorio
Community Member

Thanks again for your help. I was able to factory reset both router and google point. They are all showed in Google Home app now and everything works.

Great

Jeff
Community Specialist
Community Specialist

Hey everyone,

 

It looks like we got resolution on this thread. I just wanted to check in real fast and see if anyone needs anything more or to see if we're all set on this one. If there's more I can do, just let me know.

 

Thanks,
Jeff

AbigailF
Community Specialist
Community Specialist

Hi folks,

Thanks for the help, @olavrb and @Jeff.
@Vitorio, chiming in to see if you still need assistance with this. Let us know if you have additional questions ― we'd love to help.

Best,
Abi

AbigailF
Community Specialist
Community Specialist

Hello Vitorio,

As we got our resolution here, I'm going to mark this thread as resolved. I'll be locking this thread if we won't hear back from you in 24 hrs. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Cheers,
Abi

Sarac87
Community Member

How on just a phone

AbigailF
Community Specialist
Community Specialist

Hi Sarac87,

To confirm, are you trying to set up a new Google account on your phone? We'll wait for your update.

Best,
Abi

AbigailF
Community Specialist
Community Specialist

Hey Sarac87,

Checking back in should you still have some questions here. Let us know by replying to this thread. 

Regards, 
Abi

AbigailF
Community Specialist
Community Specialist

Hello Sarac87,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Cheers, 
Abi

Sarac87
Community Member

Had so many phone an account New at this just would like my date also me to get protection so set up. Where I don't have so many accounts, just one or two that I can get done and also CAN sign into at anytime,where ever and whenever I would like to. Learning is hard for someone like me. lol