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Any current problems with Sonic

Sonicish
Community Member

I have been experiencing a frustrating situation where internet starts dropping at random (but quite frequent) times on our TV (Sony Bravia with Google Android). When I run mesh and speed tests, it says the internet is blazing fast (sonic fiber). I have experienced dropouts on other devices as well, but not as frequent. I can't figure out if it is the TV or the internet provider. I'm not convinced it is the brand new Google wifi pro mesh that I bought to replace the old Google wifi mesh because I thought it was the problem.

4 REPLIES 4

RXShorty
Gold Product Expert
Gold Product Expert

Hi @Sonicish 

How is your TV connected? Using WiFi or using ethernet cable?
Most smart TVs dont have a good WiFi adapter so if you are able to use an ethernet cable you could try that.

Which firmware version are you running on your Nest Wifi Pro?

AbigailF
Community Specialist
Community Specialist

Hey folks, 

@RXShorty, appreciate your helpful response. 
@Sonicish, chiming in to ensure everything is good here. Have you had the chance to try the suggestion above? If yes, how is it?

Best,
Abi

AbigailF
Community Specialist
Community Specialist

Hi Sonicish,

Checking back in should you still have some questions here. Let us know by replying to this thread. 

Regards, 
Abi

Jhonleanmel
Community Specialist
Community Specialist

Hi everyone,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this thread after 24 hours.

Thanks,
Mel