Can't locate WAN address!

[ravra]

Seems silly but I can't locate the WAN IP address in the (version: 2.62.115) Google Home app. As instructed, I go to WiFi -> Settings -> Advanced networking ->WAN Connection and see the selections for DHCP, Static, etc. and below that it shows "WAN IP" but then nothing else. When I click on WAN IP, the "button" flashes but does nothing and there is no IP address listed. Am I in the right place? I'm sure I've seen it in the app before.

[olavrb]

I see my WAN IP at the place you are describing. Google Home v2.62.1.15 on Android with the beta interface/public preview.

If you just need to find out what your WAN IP, you can go to the following web page for instance, while being connected to Nest Wifi:

• https://mxtoolbox.com/whatismyip/

[ravra]

Hey, thanks for the reply. Yeah, I'm thinking that there's a problem with the iOS app.

As usual, the story is deeper than I presented as my modem is actually a router and is not bridged so the Nest's WAN address is actually just what it gets from my modem - messy, but there's a reason for it. Anyway, I was able to log into the modem and get what I needed from there. It just frustrates me that the app isn't working as it should.

Thanks again.

[AbigailF]

Hey folks, 

Thanks for lending a hand, @olavrb.
@ravra, I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,
Abi

[ravra]

Thanks, Abigail. Oddly enough, the app is now happily is displaying the WAN address whereas previously there was just a blank space. I don't know what has changed but suddenly, it is back!

[AbigailF]

Hello ravra,

Thanks for the update. Let's give it a few days and monitor in case it disappears again. Let me know if you have any other questions or clarifications and we'll be happy to help out.

Best,
Abi

[AbigailF]

Hi ravra,

Checking back in should you still have some questions here. Let us know by replying to this thread. 

Regards, 

Abi

[AbigailF]

Hey ravra,

As we got our resolution here, I'm going to mark this thread as resolved. I'll be locking this thread if we won't hear back from you in 24 hrs. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Cheers,
Abi