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Certain Websites will not load

Waldo24
Community Member

Certain websites will not load across my home network. There are some big-name company pages that won't load, but there are also local companies that won't load up either. I originally thought that it was just the computer, then I tried a different PC. Then I tried a phone, still nothing. I then thought maybe it's my browser, tried chrome, safari, and firefox, still absolutely not working. I then disconnected from Wifi and used my 5G hotspot from my phone, and it worked. So I have learned that these pages such as Netflix, and then some local company pages will not work on Nest Wifi for me. This is weird because I have been using Nest for 2-3 years and this issue has never come up. I have unplugged from the internet entry. I have restarted the Nest Wifi. The only thing I haven't done is resetting the Nest for sake of not wanting to set every single device back up on my home network. Any help would be great. 

6 REPLIES 6

Waldo24
Community Member

I Factory reset, no fix

EdwardT
Community Specialist
Community Specialist

Hi folks,

 

@olavrb and Tuzza, thanks for the help!

 

@Waldo24, how's it going with your Google Wifi? Still need our help?

 

Thanks,

Edward

EdwardT
Community Specialist
Community Specialist

Hi Waldo24,

 

I wanted to follow up and see if you are still in need of any help? Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

 

Thanks,

Edward

EdwardT
Community Specialist
Community Specialist

Hi Waldo24,

 

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

 

Thanks,

Edward

Tuzza
Community Member

Might be a stupid question, but you’ve not got any parental control settings on your modem or ISP have you.

olavrb
Platinum Product Expert
Platinum Product Expert

Does it work if you connect a computer to your modem with an ethernet cable directly, bypassing the Nest Wifi?

History from previous topics about similar issues:

One thing to try is to disable IPv6 in Google Home, wait a bit, then enable it again.


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