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Changing WiFi carrier and need to reset google pucks - how to do this?

Shalajian
Community Member
4 REPLIES 4

WonderfulTime
Community Member

Hi,  I recently changed a different carrier. what I did, just unpluged the ethernet cable from the old carrier modem to the new one.  I didnt reset the google wifi. it is working fine now. 

Jeff
Community Specialist
Community Specialist

Hi, Shalajian.

Thanks for reaching out with your question about resetting your points. As you move your network from one provider to another, it should retain all its settings and still work. If you end up having issues, however, you can perform a factory reset on them and set them up as if they were new devices. The instructions for a factory reset are found here: https://bit.ly/3o72JY9

If you are unable to get things working after that point, please come back and let me know. Thanks.

Jeff
Community Specialist
Community Specialist

Hi,
I just wanted to check in real fast to see if you saw my reply and to find out if you still needed any help on this. If you're still needing assistance, please just let me know and I'll be happy to continue helping.
Thanks.

Jeff
Community Specialist
Community Specialist

Hi, everyone.
As we haven't had any activity here recently I'm going to go ahead and close the thread. If you have more to add, feel free to start a new discussion.
Thanks