12-18-2022 02:24 PM
Hi I have a Google Wifi (Gen 1) in a modem/router connection. I have Philips Hue Bridge which I connected to this Google Wifi through ethernet, and the Hue light ups says there is a network and internet connection. Yet when I try to discover it, it is not findable. I made sure my phone is on the same Google Wifi network. Is there something else I should try? Not sure if this is a Wifi or Hue problem either.
12-19-2022 12:58 PM
Hi @ro3743
Are you trying to connect to the Hue with the Philips Hue app?
Or are you trying to set up a connecting from the Home app? 🙂
12-19-2022 02:06 PM
Yes! Since this is the first Hue device I was trying to do it through the Philips Hue app which tells me it can’t find it.
12-19-2022 02:31 PM
Hi @ro3743
Did you press the button on the Hue bridge itself while searching for it?
12-24-2022 12:28 PM
12-27-2022 12:58 PM
Hi ro3743,
Checking back in should you still have some questions here. Let us know by replying to this thread.
Regards,
Abi
12-28-2022 01:26 PM
Hello ro3743,
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.
Thanks,
Abi