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Country list - Malta not listed

Martinagius
Community Member

I installed Nest on my phone, when I go to change country, my country is not in the list

why ?

country MALTA. (Europe)

5 REPLIES 5

Jeff
Community Specialist
Community Specialist

Hi, Martinagius.

Sorry for the setup issues you're experiencing. I'm sure that's frustrating. I would be happy to help you figure out what is going on here.

First, are you referring to the Nest app, or the Google Home app for your phone? Secondly, what device are you looking to use? Is this a WiFi network, a speaker or display, or a thermostat?

If you can let me know a bit more, I'm sure I can get you a proper answer on this. Thanks.

Martinagius
Community Member

Hello Jeff

i downloaded Nest on my iPhone and trying to add a home.. when I click on change country and select Europe my country (Malta) is not in the list.

After Luxembourg it jumps to Netherlands 

 

Jeff
Community Specialist
Community Specialist

Hi, Martinagius.

So the issue we're running into is that Malta is not a supported country at this time. While you can still use the devices in areas that aren't supported to some degree, they are going to lack some features or proper support. We do add countries to our supported regions as time goes on, but I don't have any available information about if and when Malta would be added.

For now, I would suggest finding a product that is supported locally. I'm sorry for the inconvenience that has caused so far.

Thanks.

Jeff
Community Specialist
Community Specialist

Hi, everyone.
As we haven't had any activity here recently I'm going to go ahead and close the thread. If you have more to add, feel free to start a new discussion.
Thanks.

Jeff
Community Specialist
Community Specialist

Hi, Martinagius.

I am just following up real fast to see if there's anything else I can do for you here and to see if you still needed help. If so, just let me know.

Thanks.