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DNS resolution failed error message for new Nest Wifi Pro.

Community Member

I have a brand new Nest Wifi Pro, out of the box and getting a DNS resolution failed error message. I have an existing Google Mesh system and I want to replace the older version with the new one. Cannot get it resolved. Please help, Thanks.


Community Specialist
Community Specialist

Hi maxdeca,


Thanks for posting ― let's get this sorted out.


A few questions: are you using a modem/router combo from your Internet Service Provider (ISP)? What device are you using to set up your network (iOS or Android)? Also, do you have Internet from your modem?


Give these steps a try:


  • Inspect the bottom of your main point for the setup network and setup code.
  • Go to your phone's settings, then WiFi. Then check if that same setup network will appear as one of the available WiFi networks your phone can connect to.
  • If already connected, I need you to forget that network and reconnect back.
  • If not yet, I need you to connect to it and use the setup code as the password.
  • Turn off your cellular data and make sure that your Bluetooth and location services are on. Then check if you can still access the Internet while only connected to the setup network.
  • Reinstall your Google Home app.
  • Attempt setup.
  • Try another phone.
  • If the issue persists, factory reset your device.

Let us know how it goes.




Community Specialist
Community Specialist

Hey maxdeca,

Checking back in should you still have some questions here. Let us know by replying to this thread. 


Community Specialist
Community Specialist

Hello maxdeca,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.