I have a brand new Nest Wifi Pro, out of the box and getting a DNS resolution failed error message. I have an existing Google Mesh system and I want to replace the older version with the new one. Cannot get it resolved. Please help, Thanks.
A few questions: are you using a modem/router combo from your Internet Service Provider (ISP)? What device are you using to set up your network (iOS or Android)? Also, do you have Internet from your modem?
Give these steps a try:
Inspect the bottom of your main point for the setup network and setup code.
Go to your phone's settings, then WiFi. Then check if that same setup network will appear as one of the available WiFi networks your phone can connect to.
If already connected, I need you to forget that network and reconnect back.
If not yet, I need you to connect to it and use the setup code as the password.
Turn off your cellular data and make sure that your Bluetooth and location services are on. Then check if you can still access the Internet while only connected to the setup network.
We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.
