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Devices Offline

Raguirre
Community Member

Not sure if anybody has experienced a similar issue but, as of a couple of months ago, two devices (a mesh wifi and a nest hello) came offline and, despite all efforts, cannot be added back online. Has there been any software updates recently that could be affecting these devices connectivity? I have other unaffected devices connected but, for some reason, these two are the only ones affected.

6 REPLIES 6

olavrb
Platinum Product Expert
Platinum Product Expert

Try to factory reset given devices and reconnect them?


I don't work for Google. I'm here to help and learn more.

Raguirre
Community Member

I tried performing a Factory Reset and removing and adding back both devices. The wifi router came back online for a couple of hours and went back offline. I then unplugged it for more than 1 hour and reconnected ehich seemed to have solved the problem. I didn't have the same results for the doorbell/camera.  However, a couple of weeks later (yesterday) I removed it and added it back and it has been online since then. Can't identify what of all the actions performed was the solution but, both devices are working now. Thanks for the recommendations!

Jeff
Community Specialist
Community Specialist

That's good news, Raguirre. I'm happy to hear you got everything back in working order. 

Before I mark this as resolved, is there anything else you might need?

Thanks,

- Jeff

Raguirre
Community Member

Not at this time but, thank you!

Jeff
Community Specialist
Community Specialist

Sounds great, Raguirre. Thanks for letting me know. If you need anything else down the line, just let us know!

Thanks,

- Jeff

Jeff
Community Specialist
Community Specialist

Hi, Raguirre.
I just wanted to jump in real fast to see if you saw olavrb's reply and to see if you still needed some help on this or if you were able to get it sorted out. If you are still needing some help, just let us know and we'll be happy to continue helping.
Thanks,
- Jeff