07-14-2023 10:05 AM
Bought a Google Nest Wifi Pro with a total of 3 wifi points. The mesh always reports "excellent." All wired connections are stable. Multiple phones (Android and iOS) and laptops in the home get kicked off wifi and cannot immediately reconnect. Receive a "Connection Failed" message. Sometimes have to turn off wifi and turn it back on at the device. Sometimes have to restart an access point. This mesh replaced a 1st gen Google Wifi mesh. Been dealing with this for weeks now and just when I think the problems are gone, they pop back up. Any suggestions are greatly appreciated.
07-21-2023 03:23 PM
Hello Kkmka,
Thanks for reaching out and I'm sorry for this experience.
Answer the following: were there any changes made to your network? What's the model of the modem that you're using? Is there a switch on your network? What's the firmware version of your Google Nest Wifi Pro devices?
Please make sure your Android and iOS devices are up-to-date and your Wi-Fi password does not contain spaces or special characters. Check if these devices are included on paused schedules. You may also try changing the DNS server to 8.8.8.8 on your primary server and 8.8.4.4 on your secondary server, respectively. For more troubleshooting steps, visit this article: Device can't connect to my Nest Wifi or Google Wifi network.
Keep me posted.
Sincerely,
Lovely
07-23-2023 06:07 AM
Thanks for the reply. Here are the answers to the questions:
Thanks for the other suggestions. I will keep those in mind, but again, this is literally a replacement of an older Google Wi-Fi network with no other changes to devices or the rest of the set up so it should just work.
08-23-2023 07:30 PM
Hey Kkmka,
Sorry for the delayed response. Please make sure that you're using an undamaged Cat 5e or Cat 6 cable that's securely plugged in to your Google Nest Wifi Pro. Reboot your entire network and try changing the placement of your devices if the issue persists.
Let me know how it goes.
Thanks,
Lovely
08-24-2023 12:00 PM
Thanks. Have tried this and still no luck. I have telemetry turned on so hopefully Google can actually see what's happening and recommend a fix? 🤷🏽
08-25-2023 10:02 PM
Hi Kkmka,
I appreciate the update. Let's perform a factory reset on your Google Nest Wifi Pro and see if that helps resolve your issue. If not, tell me so I can have our senior specialist team check out the behavior of your network.
Looking forward to your response.
Cheers,
Lovely