Devices only connecting to router

[jwmccreary]

I have a Nest Wifi mesh set up.  My router is connected to my modem and a unmanaged switch.  I have three wireless points and one additional router that is functioning as a point but is wired to the switched.  I currently have 32 devices on my network most of which show a wired connection but most of those devices only have wifi and none are actually using a wired connection.  I have a point upstairs and multiple devices up there as well, but it doesn't appear that any of those devices are connected to the point upstairs.

I have toggled Nest Wifi cloud services off/on, shut down my router, modem, all points and devices.  Then restarted the modem, router, all points and devices in that order.  

My frustration is that I have devices with very slow speeds because they are connecting to the router instead of the nearest point.  Any help would be greatly appreciated!

[Jeff]

Hi, jwmccreary.

Sorry for the issues you're having with your WiFi points and the devices showing as wired connections. I'm sure that's a bit confusing and frustrating to deal with. Also, it looks like you have take a good number of troubleshooting steps, thanks for letting me know what you have already tried.

So for the wired connection issue, that actually appears to be an emerging bug that others are reporting as well. We've started to take a look at that internally and we will update the community as we know more about that. For the second issue, with your devices connecting to the router first, there are a few things we can try there. First, could you run a mesh test on your network and see what strength your points are reporting? Second, have you tried repositioning your points at all? It sounds odd, buts sometimes when points are too near one another, devices may choose the base over the points.

Go ahead and try moving the points a bit first and let me know what the mesh test reports for your points. From there we can start narrowing in on a cause and a fix. I look forward to hearing back. Thanks.

[Jeff]

Hi, jwmccreary.
I just wanted to check in real fast to see if you saw my reply and to find out if you still needed any help on this. If you're still needing assistance, please just let me know and I'll be happy to continue helping.

Thanks.

[Jeff]

Hi, everyone.
As we haven't had any activity here recently I'm going to go ahead and close the thread. If you have more to add, feel free to start a new discussion.
Thanks