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Do I need to update the softer ware of my mesh system??

abellaj
Community Specialist
Community Specialist

Disclaimer: This thread was migrated from our previous version of the Google Nest Community.  You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community. 

Original Poster:Dino D'Aloisio

I had the internet’s provider over because the WiFi in my hose is choppy and slow at times. They replaced the router but think the problem is in my WiFi mesh system and my need a update not sure.

3 REPLIES 3

Jeff
Community Specialist
Community Specialist

Hi, Dino D'Aloisio.

Thanks for reaching out to the community. I'm sorry for the performance issues you've been having. I imagine that's a frustrating experience.

The good news is that your WiFi hardware will automatically update itself without you having to do anything. As updates are made available, they will automatically download and install. One thing you will want to make sure, however, is that your Home app is always updated for the latest management features.

As far as the choppiness going on, here's a help article that will give you some things to try to address that: https://bit.ly/3lyrHjm

If you refer to that article and are unable to find a solution there, please let me know and we can work on things together a bit more. Thanks.

Jeff
Community Specialist
Community Specialist

Hey, Dino.

I'm just checking in real fast to see if there's anything else you needed or if you were able to work this out. If you still need some help, just let me know and I'll be happy to keep working with you.

Thanks.

Jeff
Community Specialist
Community Specialist

Hi, everyone.

As we haven't had any activity here recently I'm going to go ahead and close the thread. If you have more to add, feel free to start a new discussion.

Thanks