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Does Nest WiFi router work with Rainbow ISP that uses Power Over Ethernet?

rgaila
Community Specialist
Community Specialist

Disclaimer: This thread was migrated from our previous version of the Google Nest Community. You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community.

Original Poster: T.J. Harris  

 

Rainbow ISP uses PoE without a traditional modem, Nest Wi-Fi router can't connect to internet. Nest Wi-Fi router can not complete initial setup due to PoE from ISP.


I've got an unacceptable workaround that gets to root cause of issue. My workaround: Rainbow ISP PoE ethernet connected an old Belkin router ethernet connected to Nest Wi-Fi router. This workaround allowed Nest router and Nest Points to update firmware. After the latest firmware updates, I removed Belkin router and direct connected Nest Wi-Fi router to PoE. After resetting all hardware, again Nest could not connect to internet. To confirm this solution, I purchased a second Nest Wi-Fi and had exact same results. This is an unacceptable workaround to use a 10 year old router to handle the PoE connection. I live in a rural location thus have limited ISP options. I hope a firmware fix can enable PoE capability. Since return time windows are short I returned both Nest Wi-Fi systems.
2 REPLIES 2

Jeff
Community Specialist
Community Specialist

Hi, all.
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.
Thanks.

Jeff
Community Specialist
Community Specialist

Hi, everyone.
As we haven't had any activity here recently I'm going to go ahead and close the thread. If you have more to add, feel free to start a new discussion.
Thanks