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Google Home will not allow entering the wifi setup code

majortoaster
Community Member

‎11-09-2023 10:15 PM

My nest wifi was unplugged and when I plugged it back in it would no longer reconnect. So thtough Google Home I went through the process of re-setting it up. I no longer have the QR scan barcode but I see the setup code. However when I type the setup code in the app the characters will not enter and only some will go through but only if lowercase. I'm stumped here. What do I do? 

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4 REPLIES 4

olavrb
Platinum Product Expert
Platinum Product Expert

‎11-10-2023 03:50 PM

Force close the Google Home app, clear cache, and try to start the setup process again. Sometimes the Google Home app gets what device it's requesting a code for wrong.

You can also try from a different device (Android, iOS, iPadOS) with the Google Home app using the same Google account.


I don't work for Google.
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majortoaster
Community Member
In response to olavrb

‎11-11-2023 02:09 PM

Thanks for the suggestion that did not help. The Google Home app does not allow certain characters like the letter 'a' that is in the setup code found on the bottom of the mesh point.

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olavrb
Platinum Product Expert
Platinum Product Expert
In response to majortoaster

‎11-11-2023 05:30 PM

Not from a different iOS or Android device either?


I don't work for Google.
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Dan_A
Community Specialist
Community Specialist
In response to olavrb

‎11-13-2023 09:40 AM

Hi majortoaster,

 

That certainly isn’t the experience we want you to have, and we apologize for the delay. A few questions: are you using a modem/router combo from your Internet Service Provider (ISP)? What device are you using to set up your network (iOS or Android)? Do you have the Internet from your modem?

 

You can do a sequential reboot of your entire network and see if that helps, or please perform a 2-minute power cycle on your entire network to re-establish the connection on your connected devices. Here's how: 
 

  1. Disconnect the power from the modem.
  2. Disconnect the Ethernet cable and power cord from the parent point.
  3. Disconnect the power cord from the child points.
  4. Leave everything unplugged for 2 minutes.
  5. Connect the power cord to the modem then to your router and points.
  6. Make sure the points are all plugged in and connected to the same Wi-Fi network.
  7. Factory reset the router or the Google Wifi or Nest Wifi point.
  8. Set up your Nest Wifi router.

 

Let us know how it goes.

 

Thanks for helping, olavrb!

 

Best,

Dan

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