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Google Nest Wifi Pro changes IP address

BobBrown
Community Member

‎12-30-2023 01:21 PM

I have a Google Nest WiFi Pro with the main Next module attached to my Xfinity cable Moden (modem is in bridge mode) and 3 points (one on the second floor of my home, down the hall from the main module; the remaining two on the first floor of my home).  One of the wifi points on the first floor keeps changing its IP address to 10.0.0.3 and I have to factory reset the point to get it back in my network.  This is the second or third time that I have had to factory reset this unit.  None of the other units have had this problem.

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Dan_A
Community Specialist
Community Specialist

‎03-11-2024 11:21 AM

Hi Bob,

 

That certainly isn't the experience we want you to have, and apologies for the delay. The recurring issue with one of your Google Nest Wifi Pro points changing its IP address to 10.0.0.3 and requiring factory resets is definitely a concern. Here are some troubleshooting steps you can try to address this problem and avoid future resets:

 

1. Network Conflict:

 

  • Double-Check IP Address Range: The IP address 10.0.0.3 seems like it might be conflicting with your main network's IP address range. Most ISPs, including Xfinity, typically use the 10.0.0.x or 192.168.1.x range for their routers.
    • Log in to your Xfinity modem's configuration interface (refer to Xfinity's instructions) and check the LAN IP address it's assigning to your devices.
    • Access your Google Nest Wifi Pro settings and ensure the network IP range it's using avoids any conflicts with your Xfinity modem's LAN IP address range. You might need to change the network IP range of your Google Wifi Pro system to something like 192.168.8.x (a commonly used alternative range for mesh systems).

 

2. DHCP Lease Time:

 

  • Adjust Lease Time: The DHCP lease time is the duration for which a device can hold onto its assigned IP address before renewing it. Some devices might have issues renewing their leases correctly. Try increasing the DHCP lease time in your Google Wifi Pro settings. A longer lease time might reduce the frequency of IP address changes, but it's not a guaranteed solution.

 

3. Advanced Troubleshooting:

 

  • Isolate the Point: If possible, try temporarily disconnecting the problematic Wifi point and observe your network stability. If the issue persists even with one point disconnected, the problem might lie with your main Nest Wifi Pro module or the overall network configuration.
  • Check Network Cables: Ensure the Ethernet cable connecting the problematic Wifi point to another point or your main Nest Wifi Pro module is secure and undamaged. A loose or faulty cable can sometimes cause connectivity issues.

 

Additional Tips:

 

  • Firmware Updates: Keep your Google Nest Wifi Pro system and its points updated to the latest firmware versions. Updates can sometimes contain bug fixes and stability improvements.

 

Hopefully, by systematically trying these steps, you can identify the root cause of the IP address change and prevent the need for future factory resets on your Google Wifi Pro point.

 

Let us know how it goes.

 

Best,

Dan

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