Google Nest Wifi Pro is unable to connect to my Modem

[Lohith]

It was working nicely until we had Power outage issue.

After power back - it was unbale to connect, so i did factory reset in the router and tried to establish the connection again using google home but it always says connection failed.

I called my Xfinity service provider and all seems good from there end . i'm able to connect using the ethernet cable but connection for Wi-Fi is not successful. 

I tried deleting google home and reinstalled but still no luck.

Can someone help please. much appreciated.

support code - 121-95-816

Thank

[chaconmorales]

Hi @Lohith,

Thanks for reaching out. I'm sorry for the issues encountered with  your Nest Wifi Pro after a power outage.

A sudden power surge after a power outage might cause an issue with the router. I understand that you have already unplugged the router and reset the device, please try to unplug it for 2 minutes, then plug it back in. You can also review the following steps:

1. Check your cables and connections

2. Restart your modem, router and point(s)

3. Check your configuration: In most cases, you don't need to change your network configurations because Google Nest Wifi and Google Wifi use DHCP, a common Internet connection protocol, by default. Please check this process for Nest Wifi Pro, Nest Wifi or Google Wifi network not working.
 

I understand that you also called your Internet Service Provider, let's check if the issues persist and if any child point or additional router does not work.

Let me know how it goes.

Best,

Mario.