07-23-2022 11:26 AM
I purchased this in October, 2021. I recently added another set of routers/points and did a factory reset.
I cannot get this particular router to reset. I also did a "erase home" and recreated the network. This router does not show up anywhere.
Any suggestions?
07-27-2022 03:47 PM
Hi RollingRocks,
Thanks for reaching out. I'm sorry to hear that you're having an issue with resetting one of your Google Wifi devices. I'd love to know more about this. Is the status light of the Wifi point not changing when pressing the reset button?
Looking forward to your response.
Thanks,
Edward
07-27-2022 05:12 PM
Thanks for the reply.
It will change to flashing orange, then solid orange until it goes through the reset process. At the end, it then goes to solid white.
07-28-2022 07:51 PM
Hi RollingRocks,
Thanks for letting us know. I just want to make sure we're doing the reset correctly. Are you releasing the reset button when it's solid yellow? In some cases, the reset would take up to 10 minutes. You could click on this link to learn more about this.
Thanks,
Edward
07-29-2022 03:53 AM
Yes - I hold it for about 10 seconds until it flashes a solid yellow. Then it takes a while to go through the routine and then becomes a solid white.
08-01-2022 04:02 PM
Hi RollingRocks,
Thanks for confirming. We'd like to know more about this. Please fill out this form so we could investigate further.
Thanks,
Edward
08-04-2022 04:06 PM
Hi RollingRocks,
I'm checking back in. Were you able to fill out the form? Let us know if you have questions and we'd be glad to assist you.
Thanks,
Edward
08-08-2022 02:58 PM
I am facing the same issue. Are there any responses to that?
08-08-2022 05:37 PM
Hi folks,
@RollingRocks, We got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. Please keep your lines open as they may reach out to you anytime soon.
@MPereira, thanks for letting us know. Could you share what troubleshooting steps you've done so far?
Thanks,
Edward
08-11-2022 08:42 AM
Hi Edward,
I set the router and the network and it worked perfectly for approx. 30 minutes. After that the router, apperently, stope working, and I could no longer find the network I had set in any devices. Google Home was shoing the device as offline (although my modem was still running perfectly).
I then deviced to factory reset the Nest Router by pressing the buttom until the yellow light stops pulsing, etc, etc (followed the steps that you can find anywhere in the internet). However, after the "completion" of the reset process, I end up with a solid white light at the router, instead of the pulse light that should indicate the router is ready to set. This happens every single time I try to reset the router (I probably tried 50 times already, I am stubborn).
No device can recoginize the router as a wifi connection, but the other two access points are still recoginized by any devices although have no internet connection.
It looks like the router simply stopped working, has no connection what so ever, and can no longer be factory reset.
08-11-2022 08:42 PM
Hi MPereira,
Thanks for letting us know Please fill out this form so we could dig deeper into this.
Thanks,
Edward
08-15-2022 07:58 PM
Hi MPereira,
I'm checking back in. Were you able to fill out the form? Let us know if you have questions and we'd be glad to assist you.
Thanks,
Edward
08-16-2022 05:53 AM
Hi Edward,
The Google Nest router started to work again, out of nowhere. I left the router pluged but without the network cable connected to my modem, and at some point, the solid white light started to blink again, and I was finally able to recoginize that device in my network and Google Home.
Now everything is set and the mesh network is working fine. I still have no clue what might have happened, but it seems to be sorted out.
Thanks.
08-16-2022 06:48 AM
I have received nothing. Nothing in my spam folder either.
should I have heard something by now?
08-18-2022 03:42 PM
Hi folks,
@MPereira, thanks for the update. I'm glad to hear that you're Google Wifi is working fine now. Please observe it for now and let us know if anything comes up.
@RollingRocks, I'm sorry to hear that. I checked the case and our team sent an email to the email address that you put on the form.
Thanks,
Edward
08-18-2022 04:05 PM
Not sure what I’m supposed to do then.
#
08-18-2022 04:19 PM
Hi RollingRocks,
Let's try filling out the form again and make sure that we enter the correct email address.
Thanks,
Edward
08-22-2022 07:43 AM
I have filled out the form again. I have double checked the email address. Also - since I'm giving my phone number in the form, why can't someone just call me?
08-22-2022 06:01 PM
Hi RollingRocks,
We got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. Please keep your lines open as they may reach out to you anytime soon. Also, please be advised that this thread will be locked after 24 hrs.
Thanks,
Edward
08-04-2022 07:12 PM
I just filled it out. Thanks for following up.
08-05-2022 06:21 PM
Hi RollingRocks,
Thanks for the response. For some reason, we can't see your form. Please fill our the form again and include the link of this thread.
Thanks,
Edward
08-06-2022 11:16 AM
Okay - I tried again.