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Google Nest Wifi Router disconnected from modem and will not reconnect after restarting, etc.

sunalu
Community Member

Google Nest Wifi Router disconnected from modem and will not reconnect after restarting and a visit from our internet service provided who assured us that the modem and internet are working fine.

4 REPLIES 4

olavrb
Platinum Product Expert
Platinum Product Expert

Try to factory reset using the physical button, like described here:

Then set it up from scratch, reusing your existing network name (SSID) and password so devices reconnect automagically.


I don't work for Google.

Jhonleanmel
Community Specialist
Community Specialist

Hey folks, 

Appreciate your helpful responses, @olavrb

@sunalu, chiming in to ensure everything is good here. Have you had the chance to try the suggestion above? If yes, how is it?

Best,
Mel

Princesss
Community Specialist
Community Specialist

Hi there,

 

We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.
 

Best,

Princess

Princesss
Community Specialist
Community Specialist

Hi there,

 

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google Wifi and we'd be glad to assist you further.
 

Best,

Princess