Google Nest Wifi Setup not working

[MuraliKrishnan]

Hi all, hoping you can help!

Trying to complete the setup of my Nest Wifi router but am stuck with a Connection Failed. I bought this Router in Canada and trying to Use it in India for the first time. Here are the steps I have been able to complete:

- Nest router plugged into power and Ethernet cable plugged into LAN port in current modem

- One white light blinking slowly on the Nest router

- On Home app, selected my home, it searches for devices and finds the “setupE8D3.ybd”, I click next

- I scan the QR code, it says Searching for Network momentarily, then I get message Connected. It showed Incorrect WAN settings and a Screen to enter my internet provider credentials in PPOE. On entering the Credentials - Getting Error Message couldn’t connect to Cloud. Try again or tap help for more solutions.

Have tried many times both in IOS and Android devices Google Home App and have also taken all of the cables out for a hard reset… to no avail. Please help before I go mad!!

[MplsCustomer]

@MuraliKrishnan 

India is NOT one of the countries listed as being supported for the Google Nest Wifi Pro:

https://support.google.com/store/answer/2462844?hl=en

You could try contacting either Google Store Help: https://support.google.com/store/gethelp

Or Google Nest Support: https://support.google.com/googlenest/gethelp

[Jeff]

Hi MuraliKrishnan,

I just wanted to jump in real fast to see if you saw MplsCustomer's reply and to see if you still needed some help on this or if you were able to get it sorted out. If you are still needing some help, just let us know and we'll be happy to continue helping.

Thanks,
Jeff

[Dan_A]

Hi folks,

@MplsCustomer, @Jeff, thanks for the help.

@MuraliKrishnan, I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,

Dan

[Dan_A]

Hey there,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics regarding your Google Nest WiFi, feel free to start a new thread.

Best,

Dan