Google Nest stopped pausing

[Sastorica]

My Google Nest wifi stopped pausing TCL Roku TV. I have done the following:

1. Turned off and turned back on wifi.

2. Restarted Network

3. Complete factory reset of network.

4. Uninstalled and reinstalled Google home on Pixel 4 phone.

The pause feature also doesn't work on my partner's phone.

Please let me know if there is any other solution for this problem.

[olavrb]

According to this thread:

• https://www.googlenestcommunity.com/t5/Nest-Wifi/Family-Wif-Pause-Not-Working/m-p/107957

Pausing might randomly break. A factory reset and set up Nest Wifi from scratch might fix it. Not the solution you are looking for I guess, but it is what it is.

[Sastorica]

I already performed a factory reset. I also deleted and then reinstalled the Google Home app. 

[olavrb]

Ah, sorry I didn't see that.

I'll escalate this one.

[EdwardT]

Hi folks,

@olavrb, thanks for the help!

@Sastorica, thanks for reaching out. I'm sorry to hear that you're having an issue with pausing your devices. I see that you've already tried some steps to resolve this. We'd like to know more about what's happening. Please fill out this form so we could investigate further.

Thanks,

Edward

[EdwardT]

Hi Sastorica,

I'm checking back in. Were you able to fill out the form? Let us know if you have questions and we'd be glad to assist you.

Thanks,

Edward

[EdwardT]

Hi Sastorica,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,

Edward