07-04-2022 06:39 PM
Ok so I believe it's what's called the google wifi points? It is pulsing red... I've tried everything I can think of... but it will not connect to my internet... I mean... my desktop is able to connect to the router via Ethernet... but how is it that my points are red?
Answered! Go to the Recommended Answer.
07-05-2022 01:27 AM
Here are the different models:
What the light means:
Sounds like it needs a factory reset ( https://support.google.com/googlenest/answer/6246619?hl=en ) then set up from scratch ( https://support.google.com/googlenest/answer/9548301?hl=en ). Use the same network name (SSID) and passeord, and your wireless devices should reconnect automagically.
07-05-2022 01:27 AM
Here are the different models:
What the light means:
Sounds like it needs a factory reset ( https://support.google.com/googlenest/answer/6246619?hl=en ) then set up from scratch ( https://support.google.com/googlenest/answer/9548301?hl=en ). Use the same network name (SSID) and passeord, and your wireless devices should reconnect automagically.
07-11-2022 11:17 AM
Hi, Mele.
I just wanted to jump in real fast to see if you saw olavrb's reply and to see if you still needed some help on this or if you were able to get it sorted out. If you are still needing some help, just let us know and we'll be happy to continue helping.
Thanks,
- Jeff
07-11-2022 11:45 AM
Thank you everyone for the help. I finally was able to get it off the red to the green... I tried everything and it turns out our SWITCH wasn't working... it was blinking green but our points were red... I connected to a different SWITCH and our points turned green. Again, thank you for all the help because I learned a lot from it all.
Mele
07-12-2022 10:23 AM
That's great news, Mele. Thanks for letting us know how you got this worked out.
Before I mark this as resolved, is there anything else I can do for you?
Thanks,
- Jeff
07-18-2022 09:39 AM
Hi, all.
As we got our resolution here, I'm going to mark this one as resolved soon. Thanks to all who helped and contributed. If anyone has any other needs, please feel free to let me know now so I can keep the thread open a bit longer.
Thanks,
- Jeff