Google Points blinking red

[Mele]

Ok so I believe it's what's called the google wifi points?  It is pulsing red... I've tried everything I can think of... but it will not connect to my internet... I mean... my desktop is able to connect to the router via Ethernet... but how is it that my points are red?

[olavrb · Accepted solution]

Here are the different models:

• https://support.google.com/googlenest/answer/6280668?hl=en

What the light means:

• https://support.google.com/googlenest/answer/6191584?hl=en

Sounds like it needs a factory reset ( https://support.google.com/googlenest/answer/6246619?hl=en ) then set up from scratch ( https://support.google.com/googlenest/answer/9548301?hl=en ). Use the same network name (SSID) and passeord, and your wireless devices should reconnect automagically.

[Jeff]

Hi, Mele.
I just wanted to jump in real fast to see if you saw olavrb's reply and to see if you still needed some help on this or if you were able to get it sorted out. If you are still needing some help, just let us know and we'll be happy to continue helping.
Thanks,
- Jeff

[Mele]

Thank you everyone for the help.  I finally was able to get it off the red to the green... I tried everything and it turns out our SWITCH wasn't working... it was blinking green but our points were red... I connected to a different SWITCH and our points turned green.  Again, thank you for all the help because I learned a lot from it all.

Mele

[Jeff]

That's great news, Mele. Thanks for letting us know how you got this worked out.

Before I mark this as resolved, is there anything else I can do for you?

Thanks,

- Jeff

[Jeff]

Hi, all.
As we got our resolution here, I'm going to mark this one as resolved soon. Thanks to all who helped and contributed. If anyone has any other needs, please feel free to let me know now so I can keep the thread open a bit longer.
Thanks,
- Jeff