Google WIFI - Connection Failed

[Cassinoz]

I have five Google and Nest WIFI devices. 

My main HUB stopped working so I factory reset the devices and reinstalled.

Three of the WIFI devices connected fine but two of them won't connect.

They are both model AC-1304.

I can see them both in the Google Home app and I can select them when I "Set up a device" 

QR code scans and it connects to the setupxxxxxx SSID but I then get an error:
"Connection failed"

Try again just comes back to the same error.

I have tried it connected via ethernet to the main hub or via WIFI -no difference.

My modem / router is setup in DMZ mode as it doesn't have a bridge mode but this made no difference either.

Any suggestions (apart from throwing them away)?

[tareqgemee]

I have the same issue. The point is the setup can detect the SETUP#### network at the beginning. But for some reason it disconnect and never listed again under available WiFi network until I reset the device again (factory reset)

it seems Google missed up with the latest firmware release 

[Jeff]

Hi, everyone.

Sorry for the setup issues you're having with your WiFi networks. I know it can be extremely frustrating to deal with that.

You guys are correct that there is a known bug with the Home app. The bug can affect the setup process. Right now, we're working on a fix. There is a new app update that is out now, however, so make sure that you have updated before trying once more.

As I know more, I'll keep you all updated. Thanks.

[Jeff]

Hey, everyone.

As we have multiple threads on this issue and our internal teams are aware of this problem and are working on it actively, I'm going to go ahead and close this thread. Thanks for your input on this and for helping us diagnose the issue. I will keep the community updated as any new developments surface or when we have a fix available. Thanks for sharing your input as it has helped us understand the scope of the issue and the variations involved. I'll share more as soon as I can.

Thanks.