Google Wi-Fi

[smtupper3]

I just purchased Google Wi-Fi so I can extend my internet coverage in my house.  I am trying to connect the first point which sits right next to the Modem.  I have followed instructions and after naming and assigning a password, I get an error stating it cannot connect to the internet.  How long does it take for the Google Router to connect to my modem?   Is there anything further I need to do?  Anyone with Ideas I am ready to listen.

[Sleepless]

Hi. So I spent probably 8 hrs today trying to do exactly the same thing (which is why I’m writing this at 2 am :)). I successfully connected 2 of 4 which I feel was miraculous. I’m an Apple user. One problem apparently is iOS and the Google home app. I guess they don’t get along well. I connected the first unit successfully with Ethernet to fios gateway eventually after shutting off my VPN. For the second point though I restarted the modem multiple times, moved closer to the hub etc. even downloaded blue stacks to try and use android apps on my pc (failed - couldn’t get a Google home app). Final success occurred when I just plugged the 2nd unit into the modem using another Ethernet. It set up properly. Then I disconnected it and plugged it in where I wanted it wirelessly, and it still worked. When the set up is working the right way it’s maybe less than 2 minutes.   Good luck!  

[smtupper3]

I appreciate your understanding. I spent almost 2 hours on the phone with Google yesterday. We could not even get the first point to connect. Turned off VPN, did a factory reset and also attempted to set up a different unit. Nothing worked. I have an iPhone and we tried everything that she could think of. Deleted and reinstalled Google home app, rebooted my phone and nothing seemed to work. I have to say I am a little disappointed that all the hype about Google seems to be for the lucky and the few. I will try again another day or return the units and try something else to get internet in my basement rec room.

[smtupper3]

All of the information I have located talks about the Spectrum Modem/Router combination.  I do not have that and only the Spectrum Modem and it will connect to Google Wifi.  Next step may be to purchase my own modem and see if that works.

[EdwardT]

Hi folks,

@Sleepless, thanks for the help!

@smtupper3, thanks for reaching out and I'm sorry to hear that you're having issues with setting up your Google Wifi. I'd love to know more about this. Could you share the case number of your interaction with our team so I can investigate further?

Thanks,

Edward

[EdwardT]

Hi smtupper3,

It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do. 

Thanks,

Eward

[EdwardT]

Hi smtupper3,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,

Edward