Google Wi-Fi

[Jeterjjo]

First off im

not tech savvy what so ever so just wanted to start off there.  Plugged one of the nests into my router and it powered on and got it connected and working. Then went to space the other 2 out and neither of them would connect. Started watching videos and saw where I was supposed to plug one of the nests in directly to my modem which is spectrum. So I did a factory reset and then plugged the original one that was working from the router to my modem and it now only pulses orange. Have unplugged it multiple times with still being orange. Tried another best into the router again to see if I could get it to work and it won’t connect. These were bought a while ago and don’t know if the software is old and possibly the issue. Any help would be greatly appreciated. Thanks 

[David_K]

There does seem to be a specific problem affecting those who use Spectrum. Some users have resolved issues by:

• Restarting the Spectrum modem
• Asking Spectrum to reprovision the modem
• Factory resetting the Spectrum modem
• Factory resetting their Nest Wifi router
• Temporarily connecting their Nest Wifi router to a different internet connection

Google Nest Wifi setup with Spectrum Modem - Google Nest Community

[LovelyM]

Hello everyone,

I'm grateful for your assistance here, @David_K.

@Jeterjjo, thanks for reaching out. I'm checking in to see if you've tried the suggested steps above. I'd be glad to hear from you, so please tell me if you are still having issues.

Sincerely,
Lovely

[LovelyM]

Hi Jeterjjo,

Checking in should you have any concerns or questions you need help with. Let us know by replying to this thread. 

Cheers,
Lovely

[LovelyM]

Hey Jeterjjo,

It's me again. I'll be locking this thread in the next 24 hours. If you have new issues, updates or discussion topics, feel free to start a new thread here in the Community.

Thanks, 
Lovely