Google WiFi losing connection

[Joelc]

At least twice a day my network goes down. I recently added another three pack and those seem to be the biggest issues. I also recently got Optimum Altice service so I’m not sure when the issue began. 

It’s very frustrating considering how much I have invested in these. 

[Jeff]

Hey, Joelc.

Sorry to hear about your connection issues. I know how it can be frustrating to have things going down like that. Let's see what's going on and work out a fix for you.

To help narrow things down a bit, I do have some questions.

• When you get disconnects, are you having a total network outage, or is it limited to the points?
• Does the network come back online itself, or do you need to perform a power cycle or restart?
• With your ISP service, how is it connected? Does it go wall to modem to Google WiFi router? Is there anything in between or in a different order?
• Are the outages completely random, or is there any sort of pattern to them?

Let me know a little more about what is going on and we can get this worked out. I look forward to hearing back from you.

Thanks.

[Jeff]

Hi, Joelc.
I just wanted to check in real fast to see if you saw my reply and to find out if you still needed any help on this. If you're still needing assistance, please just let me know and I'll be happy to continue helping.
Thanks.

[Jeff]

Hi, everyone.
As we haven't had any activity here recently I'm going to go ahead and close the thread. If you have more to add, feel free to start a new discussion.
Thanks