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Google WiFi router pulsing orange, says No Internet

gstanj6769
Community Member

I have no WiFi connectivity all of a sudden. WiFi router is pulsing orange. Phones can connect to the home router, but it says "No Internet" and I can only get online using my Android phone's hot spot. I have tested my mesh network but all devices are offline because the router is offline. This started last night, so since my Wyze Thermostat has no internet, I can't turn the furnace on and it's getting cold (55) in the house right now and the temps are dropping today. Bad timing to lose internet right when a cold front moves in!  Any ideas?

STAN A JENSEN
4 REPLIES 4

David_K
Diamond Product Expert
Diamond Product Expert

The steps in this help article will help you check your devices but it could be your internet service provider is experiencing issues at the moment?

Fix your Google Nest Wifi or Google Wifi network - Google Nest Help

Jhonleanmel
Community Specialist
Community Specialist

Hey folks, 

We appreciate your help here, @David_K.
@gstanj6769, I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,
Mel

Hey everyone,

Checking back in should you still have some questions here. Let us know by replying to this thread. 

Best, 
Mel

Hi folks,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,
Mel