Hello, I’ve had a Google WiFi mesh in my home for a number of years with no issue. Since Google no longer supports the app, I am trying to add the mesh network to the Google Home app. It doesn’t show up as a recognized devise when I try to integrate it. I don’t want to unplug it and reset it as a new devise add because I have numerous devices associated with the mesh network. Any help appreciated
I just wanted to jump in real fast to see if you saw MplsCustomer's reply and to see if you still needed some help on this or if you were able to get it sorted out. If you are still needing some help, just let us know and we'll be happy to continue helping.
Were you using the WiFi app to migrate to Home using the prompt it gives inside the app itself, or were you trying to add the device directly from Home? I understand you're frustrated, but I would be happy to look at this deeper with you to get you sorted out. There's so much more you can do in the Home app now.
Without the Home app installed, management will be pretty minimal, as you've seen. I know the process seems cumbersome to set the network up as new again, but I do believe that's the next step for you to go with here. If you re-use the same network name and password, you won't need to set up your connected devices again. If you do decide to go through the network setup process again, let us know how it goes for you.
yes I saw your post, just haven’t decided to unplug what’s currently working fine. Just don’t understand why the Home app can’t recognize a Google Wi-Fi mesh that’s already installed.
FYI, one Wi-Fi unit is connected to a modem and also a gigabyte switch. A second unit is also connected to that switch via a separate switch in another room. Those two units and switches have various hardware connected to them. The third unit is stand alone
Thanks for the help, @Jeff.
@Anthem, are you using the same email address signed in your Wifi app to your Home app? After signing in the the Home app, skip the initial setup process and once you're on the homepage of the app, tap the Plus sign on the upper left.
Make sure you skip the initial setup process after installing the Home app as it will not detect the Google Wifi network.
Please try these steps on the Google Wifi app:
Open the Google Wifi app.
Tap Menu and select your Wifi network.
Check if you can see something that says ‘Migrate network’. If you see it, tap on it and it should automatically go to the Google Home app if you have it installed.
Once you’re in the Google Home app, check if you can see something that says ‘Import network’.
We’ll wait for your update.
I'm sorry to hear that you're still having an issue with your Google Nest Wifi. We'd like to take a deeper look into this — could you fill out this form and let us know once you're done?
@Anthem just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.
Thanks for lending a hand, MplsCustomer, Jeff, Abi and Mel.