Google Wifi Blocking Facebook

[Gldmn77]

I’ve had my Google nest for quite some time and today we realized Facebook was refusing to load. Go off the Google onto the xfinity router and zero issues. Definitely the Google home. I did a factory reset on the Google home. After reset proceeded to set everything back up. All the devices connect and stream like our tvs but Facebook REFUSES to load. I’ve deleted apps and gone soft reboots. It’s something in Google blocking it. I do not have the family stuff setup

beyond frustrated

[SamH]

I am having the exact same issue - just realized it's the google home wifi.  I can connect directly to the internet and no issues but any device using Google Home Wifi doesn't load Facebook

[Gldmn77]

Yup! But it will load on safari. Glad I’m not alone thought I was going crazy

[Gldmn77]

Figure out a solution yet? Driving me nuts

[SamH]

Only solution I can find is to turn off WiFi and use cellular on my mobile device when using FB.  I checked all my settings and nothing sticks out and I don't have family WiFi or any blocks on.  Considering going to a different mesh network if this keeps up.

[Gldmn77]

Yup almost to that point too

[EdwardT]

Hi folks,

Thanks for reaching out. I'm sorry to hear that you're having an issue with loading Facebook. I'd love to know more about this, and I have a few questions:

• When did the issue start?
• Are there any other websites that you're having issues with?

You could also try using the primary Google DNS to isolate the issue. Here's how:

1.  Open the Google Home app .
2. Tap Wi-Fi  Settings   Advanced Networking.
3. Tap DNS.
4. Select Custom, then enter 8.8.8.8 and 8.8.4.4.
5. Tap Save .

Let us know how it goes.

Thanks,

Edward

[SamH]

Hi Edward - I have been having problems for 2 -3 weeks now.  I am not having any issues with other apps that I am aware of. It feels to be primarily focused around images loading in marketplace and groups and getting timely updates on the main tab. The second I leave the google WiFi network, I get updates and images load etc.   Every time I go into settings and try to update the custom DNS settings, I get a message saying I need to set at least one IPV6 server

[Gldmn77]

This has been going on at least 1-2 weeks I did the full reset of all a week ago. I will try the DNS option but based on others I’m guessing it will not work

[Gldmn77]

Ok tried the DNS thing and nope. Didn’t work 

[EdwardT]

Hi folks,

Thanks for the update. To isolate the issue further, could you check if the Safesearch feature is on? If so, let's try to turn it off and check if Facebook will load. Here's how:

1. Open the Google Home app .
2. Tap Wifi   Family Wi-Fi.
3. Below the name of the group to block, tap Edit .
4. Under Restrict access, turn off SafeSearch.

Let us know how it goes.

Thanks,

Edward

[Gldmn77]

Facebook did an update a few days ago and magically it’s now all working. However I’m most likely switching to another router solution

[EdwardT]

Hi Gldmn77,

Thanks for the update. I'm glad to hear that you can now access Facebook on your Google WiFi. I'm sorry to hear that you're going to switch though. Please let us know if you have other questions and we'd be glad to assist.

Thanks,

Edward

[SamH]

Is your FB still working? Mine started working too but that only lasted a few days and now I can't access it again.

[Gldmn77]

Seems like it but it also does the gotcha 

[Jeff]

Hi, everyone.

I just wanted to check in as it looks like the issue is clearing up here and to make sure everyone has what they need and things are working correctly. If you're still having issues, please let me know before we mark this as resolved.

Thanks.

[SamH]

Hi Jeff - As per my note above, it worked for me for a few days and now I am having the exact same issue. I can't load any images on Facebook in tabs like groups or marketplace unless I turn off my Google WiFi.  I don't have any kind of Family Wifi enabled, I was able to try the DNS trick you shared above and that didn't work.  I haven't done anything differently but over the weekend it seemed to work fine and now it's blocked again

[Jeff]

Thanks for the update SamH.

I'll check with an internal team to see what more I can learn about this. I'm sorry it's been inconsistent and frustrating for you. Thanks for hanging in there as we sort this out.

[Bulcsu]

Hi,

I have the same issue and a tried a few things:

Disabled / Enabled IPv6

Enabled / Disabled Famui Wifi

Tried to add different DNSs (ISPs, 8.8.8.8, 1.1.1.1)

Nothing worked. Still some pages doesn't load over google nest wifi, like amazon, netflix, social media pages, HBOMax, etc, not on any devices. Yet these pages work on another wifi in the house or cellular of course. My guess, that this is NAT related (hwo google nest wifi does NAT) and might be some security feature coming from these pages, but not sure.
Any suggestions or could the technical support pick this up?

[Juzdu]

I  would gladly pay more for this functionality!  But alas Facebook loads fine on my devices connected to Nest wifi.

[Gldmn77]

Funny I had another friend say that too. And it loads but just very behind and won’t load the notifications. It’s just odd

[Gldmn77]

Do you have any special settings?

[Bulcsu]

Hi,

I have the same issue and a tried a few things:

Disabled / Enabled IPv6

Enabled / Disabled Famui Wifi

Tried to add different DNSs (ISPs, 8.8.8.8, 1.1.1.1)

Nothing worked. Still some pages doesn't load over google nest wifi, like amazon, netflix, social media pages, HBOMax, etc, not on any devices. Yet these pages work on another wifi in the house or cellular of course. My guess, that this is NAT related (hwo google nest wifi does NAT) and might be some security feature coming from these pages, but not sure.
Any suggestions or could the technical support pick this up?

[WSF93]

I am also now having this issue.  Had google / nest mesh for years and this is new.  And I don’t have family share enabled.  

as soon as I go to my ISP router it loads Facebook and Instagram.  If I stay on Google those apps never refresh