Google Wifi Mesh and Google Home App cannot add Static IP in WAN Connection

[VVK2003]

Hardware : Google Wifi Router - 1 and Google Wifi Points - 2  (Gen 1)

Software: All 3 Google Wifi Devices - version 14150.376.32

Application : Google Home App 3.10.103

OS : Apple iPhone 12 - ios 16.6.1

I recently changed my ISP, and I need a static IP to connect to work.  They have provided the static IP information, and I need to add it to my Google Router through Google Home App.  This is how I accessed the settings:  Google Home -> Wifi -> Network Settings ->Advanced Networking -> WAN Connection., it throws the message "You cannot edit these settings right now.  Ensure this mobile device is connected to your Wi-Fi network".  I checked the following:

(a) The mobile device is already connected to the wifi device,

(b) All the 3 Google devices are online

(c) The wifi in the Google Home App is Green and Great, and all 3 points are green and online.  

(d) I can access the internet using my mobile device through the same wifi.

Did the following troubleshooting

1. Power cycled the modem

2. Power cycled all the 3 Google Devices (Router + 2wifi points)

3. Uninstalled Googe Home App and reinstalled it

Additional Info. 

1. No other wifi at home. 

2. All the devices connected to wifi are working and can connect to the internet.  

3. All the other Network configuration options in Advanced Settings, like DNS Settings, LAN Settings, DHCP IP Reservations, Port Management, and Device Mode, can be opened without issues.  Ony the WAN Connection (DHCP, Static IP, PPoE) throws this error. 

Any support to make it work or any other way to change the Static IP information in WAN settings would be highly helpful, as I need to set it to a static IP to connect to my work. I am happy to do further troubleshooting or provide additional information if required.

[olavrb]

This does not make sense, you can't just set a given static public IP on your Nest Wifi. Your ISP (internet service provider) gives you one dynamically. And what your ISP gives you doesn't neccessarily need to be static either, it can be dynamic/changing (CGNAT).

What exactly is your employer telling you to do to access work? Do they need to whitelist your public IP in their firewall or something?

It's your ISP that has to provide you with a static public IP if they don't already, and that might cost extra.

[VVK2003]

Thanks for the reply. Leave out the employer here. The ISP has provided STATIC IP and I need to enter it in the  WAN settings which is not opening in Google Home App. That is the issue here.

[olavrb]

Ah, okey. See older threads for info on workarounds.

• https://www.googlenestcommunity.com/t5/Nest-Wifi/Can-not-edit-WAN-settings-on-Google-Nest/m-p/482839

Or ditch Nest Wifi if you don't want to deal with broken basic functionality like this, that has been broken for years.

[VVK2003]

Thanks for the link. That reminded me about few troubleshooting step that I missed in my list above.

Troubleshooting

4. Did Network reset 

5. Did Factory reset (and gone through the pain of adding all the other WiFi points, IP reservations, Port forwarding settings)

App still didn’t allow me to make any Static IP settings.

[olavrb]

I escalated the thread in hope of getting help from Google.

[Alex_S]

Hi everyone,

Thanks for escalating this, olavrb.

VVK2003, we appreciate all your efforts. We'd like to take a deeper look into this for you. Please fill out this form with all the needed information, and then let us know once you're done.

Regards,
Alex

[VVK2003]

Hi Alex

Thanks for the information. The form was completed and submitted.  In addition I talked to Google Technical Support and showed them the issue through remote support. This is the case ID: 6-5109000035630. It took almost 75 minutes, redoing all the trouble shooting I did already to show the bug in Google APP that has been there for several years now (after reading the community thread) and never been fixed. 

If there is anything more you need to fix this bug, I am happy to do. 

[Alex_S]

Hello VVK2003,

We got your form—thanks for filling it out. Our team will reach out to you via email anytime soon. Please continue the conversation there so one of the senior specialists can further look into this. If you have other questions or concerns aside from this, let me know.

Warmly,
Alex