01-12-2022 03:10 PM
I just bought the Google Wifi Point system which came with 4 of them and I am having problems with connecting additional points. The very first one I connected is fine since it is connected to my Modem. Does that mean the one connected to the Modem is my router? If that's the case then I am fine. When I tried connecting another 2 points, it doesn't let me since there is no wifi connected to them. Every time I put the QR code to connect, it makes me join the point acting as if it has wifi in it when it doesn't since it's placed around my house. I try to connect to it and it keeps telling me "Connection Failed". What am I supposed to do from here?
01-18-2022 01:23 PM
Thank you for reaching out. I'm sorry to hear that you're having an issue with setting up your Google WiFi points. You're correct, the one that is connected to your modem is acting as your router. The other 3 would be your child points and should connect to the point that is hardwired to your modem. I'd love to know more about what's happening and I have a few questions:
You could also check this link to learn more about setting up additional points.
Looking forward to your response.
01-26-2022 09:51 AM
I just wanted to jump in real fast to see if you saw Edward's reply and to see if you still needed some help on this or if you were able to get it sorted out. If you are still needing some help, just let us know and we'll be happy to continue helping.
01-31-2022 09:55 AM
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.
02-01-2022 12:16 PM
As we haven't had any activity here recently I'm going to go ahead and close the thread. If you have more to add, feel free to start a new discussion.