Google Wifi Pro Throttling Devices Unnecessarily

[Caldazar]

I set up a new Google Wifi Pro Mesh a few weeks ago and I immediately started having issues with my bandwidth.

I have gigabit internet with my ISP, but my Windows PC, which is hardwired into a mesh point (not the "main" point), only gets about 20 Mbps usually.

However, once I prioritize my PC, I immediately see results that line up with what I expect. I see this exact same behavior with my work Mac laptop.

My PC is not the only device on my network, but none of the others use any sort of significant bandwidth (just a few Kbps usually). Why do I have to prioritize my PC (or my work laptop when I'm WFH) in order to get decent connectivity?

It's not a problem with the connectivity to the mesh. All tests have shown "Great connection".

Any tips or tricks would be greatly appreciated.

Thanks.

[nirmalsingh]

I have the same issue like other customers and Google support say they can do nothing about it. One of the support representatives admitted that Google devices are designed to do that. 😞

[olavrb]

It could help to disable all "preferred activities", the built in QoS that tries to prioritise certain type of traffic.

• https://support.google.com/googlenest/answer/9541371?hl=en

[West22]

I have the same issue.  Was working great for about 5 months.  Then one day last month my speed dropped and will no longer go above 90 down and 90 up on speed tests.  I did a factory reset, checked all connections.  Going from my modem directly into my PC gets my gig speed back.  It's only when I hard wire into the nest wifi pro that I drop to about 15% of the expected speed.  I've had a support ticket open for weeks. No updates.  "Still in consult".  They haven't responded to me about just sending me a new node to try.  Poor quality service for a very expensive product.

[Jeff]

Hey Caldazar,

I just wanted to jump in real fast to see if you saw olavrb's reply and to see if you still needed some help on this or if you were able to get it sorted out. If you are still needing some help, just let us know and we'll be happy to continue helping.

Thanks,
Jeff

[Caldazar]

Hi Jeff,

I did see it, but I don't seem to have any QoS enabled in the Preferred Activities page. The only option there is Video Conferencing and it is not checked.

Not sure what else to do, any other suggestions would be greatly appreciated.

Thanks.

[LovelyM]

Hi folks,

I know it has been a while, but I wanted to ensure that everything is covered on your end. Please inform me if you still need a helping hand.

Best,
Lovely

[Caldazar]

Hello LovelyM,

It seems that the issue is resolved now for me, so I'm guessing that a firmware update or something has fixed it.

Thanks.

[LovelyM]

Hi Caldazar, 

I appreciate the update! I'm glad to hear that the firmware update resolved your concern. You can continue to observe your network's performance and reach out to us if you still need help.

Cheers,
Lovely

[Dan_A]

Hey there,

I wanted to follow up and see if you still needed help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Best,

Dan

[Dan_A]

Hello again,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.
 

Cheers,

Dan

[LovelyM]

Hello everyone,

Sorry for the delayed response. Our team sent a firmware update to our Google Nest Wifi Pro devices to improve the slow connection that some customers are reporting. Please let me know if there are any improvements with the internet speed that you're getting with your devices.

Looking forward to your response.

Cheers,
Lovely

[West22]

The new update did not fix my speed issue.  I'm still working with tech support.

[LovelyM]

Hey there West22,

Were you able to receive a case number from the technical support that assisted you with this slow speed issue? Please share it with me here so I can coordinate it with our senior specialist team.

Regards,
Lovely