Google Wifi Pro disconnects internet as soon as I plug in DSL cable into modem

[peterotoole]

My internet from my regular router could be working fine but as soon as I plug in my Google WiFi Pro into it's DSL port, it disconnects the internet straight away. Does anyone have any solution for this? I am with Eir in Ireland.

Thanks!

[olavrb]

Nest Wifi is not a modem, it needs an internet connection delivered through an RJ-45 ethernet cable. See prerequirements in the setup guide:

• https://support.google.com/googlenest/answer/9548301?hl=en

And more about supported WAN configurations here:

• https://support.google.com/googlenest/answer/6246630?hl=en

If you wonder how to use a 3rd party router with your ISP Eir, ask your ISP or search their website. If your ISP box also acts as a router, it's recommended to put it in bridge mode to avoid double NAT. More on that:

• https://dongknows.com/double-nat-vs-single-nat/
• https://support.google.com/googlenest/answer/6277579?hl=en

[Jeff]

Thanks for the links and info, olavrb.

Hi peterotoole,

I just wanted to jump in real fast to see if you saw olavrb's reply and to see if you still needed some help on this or if you were able to get it sorted out. If you are still needing some help, just let us know and we'll be happy to continue helping.

Thanks,
Jeff

[peterotoole]

I got it sorted in the end! Thanks so much though!

[Jeff]

Good to know and thanks for the update, peterotoole.

Hi all,

As we got our resolution here, I'm going to mark this one as resolved in the next 24 hours. Thanks to all who helped and contributed. If anyone has any other needs, please feel free to let me know before the lock.

Thanks,
Jeff