Google Wifi Setup - Connection Failed

[Papa_Joe]

I've purchased the Google Wifi mesh and been using it since December with no problems. due to some recent network problems, I decided to do a factory reset for my router and also my Google wifi access points. The router on it's own is working fine now and I can connect directly to it and have full internet access. However, when trying to setup my google wifi mesh network, I keep on receiving "Connection Failed" error message when trying to set up the Access Point that connects directly to the router. I've tried multiple times, also swopping out the pod with one of the others. I've also tried multiple times to disconnect power, and restart the router and also the Google Wifi AP. Unsuccessful. I'm out of options and need help please.

Joe

[LovelyM]

Hello Joe,

Thanks for posting here in the Community. 

Please use another phone or tablet to set up additional Google Wifi points on your mesh network. If that did not work, try connecting an Ethernet cable to the router and then to the access point during the configuration process and see if that helps.

Best,
Lovely

[Dan_A]

Hey there,

I wanted to follow up and see if you still needed help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Regards,

Dan

[Dan_A]

Hello again,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.
 

Cheers,

Dan