08-03-2022 11:05 AM
I just switched from Cable internet 250mbps/down & 10mbps/up to Fiber internet 300mbps/down & 300mbps/up. Before the switch, when I did speed tests, I got around or above 10mbps upload speeds. Now that I'm on fiber, I'm still getting 10-15 upload, even while next to the router. This is certainly unexpected, as I'd assume upload speed would have increased significantly.
08-09-2022 07:18 PM
Hi jedisobe,
Thanks for reaching out. I'm sorry to hear that you're having an issue with the speed of your Google Wifi. I'd love to know more about this. To isolate the issue, could you try doing a speed test directly connected with an ethernet cable to the modem?
Thanks,
Edward
08-12-2022 08:37 PM
Hi jedisobe,
It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do.
Thanks,
Edward
08-16-2022 03:48 PM
Hi jedisobe,
I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.
Thanks,
Edward